Return Policy

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in its original condition, and in its original packaging.

To start a return, contact us at support@Torrenia.com with your order number and reason for return. Our team will guide you through the process.

Damaged or Incorrect Items

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery so we can make it right as quickly as possible.

Exchanges

If you need a different item, the fastest way is to request a return and place a new order once your return is approved.

Non-Returnable Items

For hygiene reasons, certain personal care items may not be eligible for return once opened or used. If you have any questions, feel free to contact us before purchasing.

Refunds

Once we receive and inspect your return, we will notify you if your refund has been approved. If approved, refunds will be issued to your original payment method within 5–10 business days. Please note that your bank or card provider may take additional time to process the refund.

If you haven’t received your refund after 10 business days, please contact us at support@Torrenia.com.

European Union Customers

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, provided the item is unused and in its original condition.